Shipment And Delivery
Can I make shipments to the Balearic and Canary Islands, Ceuta and Melilla?
Of course. In the case of the Canary Islands, Ceuta and Melilla, shipping charges are a bit higher owing to tariffs and customs clearance. You can calculate the price yourself on this page or at the shopping cart.
What is included in the shipping charges?
The shipping charges include:
Suitable packaging (cardboard boxes, bubble wrap, inner protection, etc.)
Customs clearance at origin
What is included in the shipping charges for delivieries outside the European Union or The Canary Islands, Ceuta and Melilla?
In the case of deliveries outside the European Union or to the Canary Islands, Ceuta and Melilla, customs charges at destination or other taxes (duties) are not included. If they are applicable, the consignee will be responsible for paying them, as well as all import expenses and taxes generated at the customs of destination, whether the products are actually delivered or the consignee does not accept them. We will make every effort to deliver the orders in the shortest time possible, but you need to take into account the regulations of the country of destination for importing the ordered items as ThinkandBuy will not be held responsible for them nor the effects caused by strikes, armed conflicts or other circumstances beyond its control. ThinkandBuy will not be held responsible for customs clearance delays or if the local authorities decide to confiscate any element contained in the shipment.
What happens if you notice that you need to make a change after placing an order?
In the event that there is a need to change some specific data of the shipping addresses, it can be modified if the order has not yet been issued. For this, open an "order not received" incident in the After Sales Department. Our staff will get back to you as soon as possible. In all other cases, the solution will be to cancel the order and create a new one. After a few days, ThinkandBuy will refund you for the cancelled order.
However, please be aware that once the order is in the "PROCESSED" status, it can no longer be cancelled. If you want to cancel an order that is still "IN PROCESS" and our system does not allow cancellation, you can open an "order not received" incident in the After Sales department indicating the reasons for the cancellation. Our staff will try to respond as soon as possible, although we do not guarantee that it will be possible to stop the order.
Please review your orders, delivery addresses, amounts, products, quantities and attributes thoroughly before finalising them.
How should you proceed when receiving a shipment?
All our items leave the warehouse with the packaging in perfect condition.
The first thing you should do is check that the number of received packages matches those sent. Second, inspect each package externally with great care in order to see if there are any signs of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the goods may be damaged. It is mandatory to leave a note and signature on the courier's delivery note, either on paper or digital support (PDA), "PACKAGE VISIBLY DAMAGED" if these signs are present. Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage to it will mean the incident will automatically be rejected.