Shipment And Delivery
HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP OUT?
Please allow up to 3-5 business days for your order to be processed and fully shipped out.
Once it has been shipped, you will be notified via email with your tracking information.
Note: If we are unable to ship out your order within 5 business days, you will be notified via email and will also be entitled for a partial discount to your order for the inconvenience of the delay. 🙂
WHEN CAN I EXPECT TO RECEIVE MY ORDER AFTER SHIPMENT?
Because we ship our product from our warehouse overseas, it can typically take anywhere between 2-3 weeks for the package to arrive to your destination country.
However, in rare occasions the shipping couriers can face delays when delivering orders which can result in a maximum of 6 weeks to receive your order.
- To which countries can I send my orders?
ThinkandBuy is automated and ships to almost every country in the world with express courier. However, shipments to destinations outside the EU may have certain restrictions or special procedures for the management of customs formalities.
Can I make shipments to the Balearic and Canary Islands, Ceuta and Melilla?
Of course. In the case of the Canary Islands, Ceuta and Melilla, shipping charges are a bit higher owing to tariffs and customs clearance. You can calculate the price yourself on this page or at the shopping cart.
What is included in the shipping charges?
The shipping charges include:
Suitable packaging (cardboard boxes, bubble wrap, inner protection, etc.)
Customs clearance at origin
- Some of our items comes direct from suppliers that could take 20 working days for delivery.
What is included in the shipping charges for delivieries outside the European Union or The Canary Islands, Ceuta and Melilla?
In the case of deliveries outside the European Union or to the Canary Islands, Ceuta and Melilla, customs charges at destination or other taxes (duties) are not included. If they are applicable, the consignee will be responsible for paying them, as well as all import expenses and taxes generated at the customs of destination, whether the products are actually delivered or the consignee does not accept them. We will make every effort to deliver the orders in the shortest time possible, but you need to take into account the regulations of the country of destination for importing the ordered items as ThinkandBuy will not be held responsible for them nor the effects caused by strikes, armed conflicts or other circumstances beyond its control. ThinkandBuy will not be held responsible for customs clearance delays or if the local authorities decide to confiscate any element contained in the shipment.
What happens if you notice that you need to make a change after placing an order?
In the event that there is a need to change some specific data of the shipping addresses, it can be modified if the order has not yet been issued. For this, open an "order not received" incident in the After Sales Department. Our staff will get back to you as soon as possible. In all other cases, the solution will be to cancel the order and create a new one. After a few days, ThinkandBuy will refund you for the cancelled order.
However, please be aware that once the order is in the "PROCESSED" status, it can no longer be cancelled. If you want to cancel an order that is still "IN PROCESS" and our system does not allow cancellation, you can open an "order not received" incident in the After Sales department indicating the reasons for the cancellation. Our staff will try to respond as soon as possible, although we do not guarantee that it will be possible to stop the order.
Please review your orders, delivery addresses, amounts, products, quantities and attributes thoroughly before finalising them.
How should you proceed when receiving a shipment?
All our items leave the warehouse with the packaging in perfect condition.
The first thing you should do is check that the number of received packages matches those sent. Second, inspect each package externally with great care in order to see if there are any signs of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the goods may be damaged. It is mandatory to leave a note and signature on the courier's delivery note, either on paper or digital support (PDA), "PACKAGE VISIBLY DAMAGED" if these signs are present. Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage to it will mean the incident will automatically be rejected.